Return Terms and Conditions
- All return and exchange requests must include the original packing slip.
- Items must be returned in their original condition.
- Returns must be received within 30 days from the original delivery date.
- Returns received more than 31 days after the original delivery date will not be accepted.
- Original shipping costs and return shipping costs will not be credited.
You have a choice for your return to receive a merchandise credit in the form of an electronic gift card, valid for one year from the date of issuance or a credit card refund, less a 25% re-stocking fee. You may make your selection of which return method you prefer on your packing slip.
Exchange requests will be shipped to you at our cost, unless the exchange item is more than the original item and falls within a higher shipping rate, in accordance with our shipping rate chart. The additional cost of the item and the difference in shipping will then be charged.
Example: Original item cost $15 with a shipping rate of $6. Exchange item cost $18 with a shipping rate of $8. You will be charged $3 for the price difference of the item and $2 in associated shipping costs.
If the exchanged item is returned, for an additional exchange, then shipping will be charged for the second exchange item.
You have a choice for your return. You may select to receive a merchandise credit in the form of an electronic gift card, valid for one year from the date of issuance. Or, you may request a credit card refund, less a 25% restocking fee.
Original shipping costs and return shipping costs are not credited.
We do everything we can to assure a safe delivery, short of hand delivering your order ourselves. Of course, there are times, no matter how well you package an item, it will get broken during transit. Simply notify us within 48 hours from the time of delivery and we’ll be happy to send you a replacement at no cost to you. Damaged items will be replaced, rather than credited.
Enclosed with your replacement shipment, will be a pre-paid, return label and instructions for return of the damaged item. Therefore, please keep the box and damaged item – do not discard it, unless instructed to do so.